Privacy Policy
Effective 11 November 2026.
Producer Map ("we") handles the personal information received through plugin downloads, sales and support as described below. We collect only what is needed and never use it for advertising or tracking.
1. What we collect
- Free downloads and purchases: email address, order record and license key, collected on Polar's checkout. Card numbers and other payment details go directly to Polar and are never passed to us.
- Support: the content and address of the email you send us, and any files you attach.
- Website visits: standard server logs (IP address, requested page, browser type) are kept briefly by our hosting provider. We use no analytics or advertising trackers.
2. What we use it for
- Delivering download links and license keys, confirming purchases, processing refunds
- Answering support requests
- Important update and security notices for Products you own (marketing email only with separate consent)
3. What the plugins send
- License checks: paid Products send the license key and a device identifier to the license server when you activate or verify a key. No project content is sent.
- Update checks: a Product requests the version file on this site to see whether a newer version exists. Only a standard server log results.
- AI connections (optional): if you turn on an AI connection, the lyrics or requests you enter go directly from your computer to the AI service you chose. They never pass through our servers, and we do not receive, store or train on them. How that service handles them is governed by its own privacy policy.
- Audio: no Product sends your track audio or MIDI to us. Analysis and processing happen on your computer.
4. Processors
- Polar Software Inc. — payment, receipts, downloads, license keys (reseller and Merchant of Record)
- Cloudflare, Inc. — website hosting and support email routing
- Our email provider — storage of support mail
These providers may process data in their own countries, and their privacy policies also apply. We do not sell personal information.
5. Retention
Purchase records and license information are kept while the license is valid and for as long as tax and accounting rules require. Support mail is deleted within a year after the request is resolved. Server logs follow the hosting provider's default retention.
6. What this site stores on your device
Only your chosen language is stored (browser storage key pm-lang). We use no cookies, analytics or ad trackers, and fonts are served from this site. You can clear the stored language in your browser settings.
7. Access, correction and deletion
Email support@producermap.com with the subject "Personal data request" to see, correct or delete the information we hold. We respond within 10 days. For data held by Polar, we request the deletion from Polar on your behalf. The minimum needed for a valid license, and records the law requires us to keep, remain for that period.
8. Children
The Products and this site are intended for people aged 16 and over. If we learn that we hold information about a child under 16, we delete it.
9. Contact
Producer Map · support@producermap.com
10. Changes
If this policy changes, we post the new version here with its effective date.